Refund policy

MERCURY INTERIOR: REFUND & RETURN POLICY

 

At Mercury Interior, your satisfaction is our top priority. We want you to be completely happy with your chosen furniture pieces. If for any reason you are not satisfied, you may request a return according to the policy below.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

1. GENERAL RETURN GUIDELINES

 

Timeframe for Request: You may request a return within 30 days of the date you receive your item.

Product Condition Requirements: To be eligible for a return, the item must meet the following criteria:

  • Condition: The item must be unused and in its original, brand-new condition.

  • Packaging & Tags: Must include all original packaging, tags, and accessories (if applicable).

  • Proof of Purchase: A receipt or proof of transaction is required.

 

2. HOW TO INITIATE A RETURN

 

To begin the return process, please contact us via email at: mercuryinterior68@gmail.com.

If your request is approved, we will provide you with detailed instructions on how and where to send the product back.

Please note: Do not send your product back to us before receiving approval and instructions from the Mercury Interior team.

 

3. DAMAGED OR INCORRECT ITEMS

 

Please inspect your order carefully immediately upon arrival. If you receive an item that is damaged, defective due to manufacturing, or incorrect compared to your order, please contact us immediately with clear photos or videos so we can resolve the issue promptly and at no cost to you.

 

4. ITEMS EXCLUDED FROM RETURN/REFUND

 

To ensure quality and exclusivity, the following products are not eligible for return or refund:

  • Custom-Made Furniture: Items that are designed, manufactured, or modified according to the customer's specific material or dimension requirements.

  • Final Sale Items: Items purchased during special sales, final clearance events, or purchased with a high-discount code (this will be clearly stated at the time of purchase).

  • Gift Cards.

If you are unsure whether your item is eligible, please contact us before placing your order.

 

5. REFUND PROCESS AND TIMELINE

 

Once we receive your returned product and complete the inspection:

  1. Notification: We will notify you of the approval status of your refund.

  2. Processing: If approved, the refund will be processed back to your original payment method within 7-10 business days from the date of approval.

Timing Note: Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account.

If more than 15 business days have passed since your refund was approved and you have not yet received the funds, please contact us.

Disclaimer: Mercury Interior reserves the right to refuse returns that do not meet the conditions stated above. This policy does not affect your statutory rights.